Automated Phone System
Automated phone systems are often using what is referred to as an auto-attendant. With an auto-attendant, callers are prompted to dial a number for connection to the right person or department. For example, dial one for sales, dial two for marketing, etc. If the caller doesn’t specify a destination, then the auto attendant can repeat the options or connect directly to a specified destination.
An auto-attendant is capable of answering multiple calls at one time and can give personalised greetings for each department or extension dialled. Therefore, with an auto-attendant, businesses can benefit from a more personalised approach to customer contact, acting as a first-line for customers or as receptionist overflow during peak times.
Need to put your customers on hold?
If you can’t answer a call immediately or need to put a customer on hold, your business can benefit from Midshire Music on Hold. Customers are far more likely to stay on the line if there is music playing as customers know that they’re still on the line and that someone will attend their call as soon as possible.
As well as Music on Hold, Midshire also offers Marketing on Hold. With this feature businesses can benefit from increased sales by advertising to customers on hold, thus increasing customer engagement with a business and its products.
Midshire is an industry leader in the UK telecommunications industry. With over 25 years of experience and over 13,500 installations across the UK, Midshire has the knowledge and experience to provide a whole host of telecommunication solutions. Our experts design bespoke telecommunication solutions for businesses so that their business telephony requirements are met perfectly.
So, if you’re looking for an automated phone system, Midshire supplies a whole host of phone systems for a business of any size. Get in contact with one of our experts today for a no-hassle and an obligation-free consultation.
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