Telephone System Maintenance
Our Customer Service Promise
Here at Midshire we are dedicated to providing your business with the highest level of customer service. Our aim is to always answer your calls quickly and we pride ourselves in offering a friendly and approachable, personal customer service.
Success built on Service
All of our telephony equipment and software packages are fully supported by our Samsung accredited support and engineering teams. Our nationwide service can ensure we are always a short distance away.
Our Support & Engineering Teams
We pride ourselves on answering the phone promptly, ensuring your queries are dealt with quickly and efficiently. Whenever possible, we always aim to resolve your issue or answer your questions over the phone, minimising the amount of disruption to your business.
Should a site visit be required, Midshire have a fully trained, Samsung accredited team of engineers nationwide. With Engineers in multiple locations throughout the UK, you can be rest assured that we are able to respond quickly and are equipped to provide first class advice and fault support when you need it.
When purchasing a new telephone system or connectivity solution for your business, we recommend taking advantage of our support and maintenance. It is the most economical way of ensuring maximum efficiency with your services, as well as always having peace of mind when needed.
Our In-House Customer Support Team
– Highly trained Telecoms Industry Experts
– Samsung Accredited
– Over the phone troubleshooting
– Remote training sessions and telephone system management
– Billing queries
– Fault finding
– Fraud Management Alerts
– NOC – Automated broadband fault software
Mon – Fri – 8.30am – 5.30pm