Setting up Your Mobile

Setting up Your Mobile

CONFIGURING YOUR HANDSET

Most mobile devices will come with a phone setup wizard, which is useful for setting up standard features such as time and date etc.

CANCEL YOUR VOICEMAIL SETTINGS

If you are using your existing phone, make sure all previous voicemail numbers and diverts are deleted from your current phone memory to avoid any difficulties with your new voicemail service.

IF YOU ARE ASKED FOR A PIN CODE

Your default PIN Number for your SIM card is 0000 should you need it.

Please note if you enter your PIN code incorrectly three times your SIM card will be blocked.

LOST OR STOLEN PHONES

If your phone is lost or stolen, please call us immediately and we will bar your SIM card.

If you lose your phone, we can blacklist your handset. This means that it wont connect to any UK network.

DONT FORGET!

You will need to save all your contact details from your old SIM card before the date of transfer so that you don’t lose them.

You can do this by saving the details onto your new phone or by backing them up onto your PC.

You will need to check that your phone is unlocked from a specific network operator prior to the transfer day.

You’ll also need to be in the UK on the day of the transfer in order for it to be successful.

ON THE DAY OF TRANSFER

The transfer typically takes place anytime between 11am-4pm, Monday to Friday.

Please make sure you have both your old and new SIM cards with you.

You might experience incoming calls on one SIM card and outgoing calls on the other SIM card as well as some downtime.

You will receive a text with the settings to activate data on your handset. Accept them when they arrive.

If they don’t arrive, text ‘DATA’ to 773000 to have the settings sent to your device.

GOING ABROAD

If you’re planning on going abroad or you need to make international calls please call us to ensure the international and roaming bars are lifted. When you arrive, your phone will automatically search for a local network. If it doesn’t, you can manually search to select the local preferred network.

Please also ensure you setup your voicemail BEFORE going abroad, otherwise you will not be able to obtain messages. You can also add a data roaming bolt-on or opt out of automatic data barring.

MANUAL MOBILE SETTINGS

MIDSHIRE

APN: gamma.co.uk

Username: *leave blank*

Password: *leave blank*

O2

Name: O2 Internet.

APN: mobile.o2.co.uk, for pay montly use wap.o2.co.uk.

Proxy: Not Required.

Port: Not Required.

Username: o2web.

Password: password.

Server: Not Required.

VODAFONE

Name: Contract WAP

APN: wap.vodafone.co.uk

EE

Name: EE internet.

APN: everywhere.

Proxy: Not Required.

Port: Not Required.

Username: eesecure.