Telephone System Maintenance

Offering Telephone System Maintenance on a wide range of phone systems, we are a Samsung award winning telecoms provider recognised for our skills and expertise within the Telecoms Industry.

Your communication system is critical to your business. If something goes wrong, your business could potentially incur a loss running into thousands of pounds. So it is essential that you are able to get back on your feet as soon as possible, and limit any downtime.


Telephone System Maintenance

Samsung Platinum Qualified Engineers

 PBX Repairs

 System Installations

 Telecom Fault Diagnostics

 Structured Data Cabling

 24/7 365 days a year, Fraud Protection & Alerts

 Telecommunication Engineers Across The UK


Our Telecoms Support Team

UK-based fault handling and customer service handled by our own fully qualified telecoms support team.

Our support teams are co-located so you can always get through to the right person to handle your query – our teams are experts in both faults and provisioning ensuring ‘first time fix’.

Timely, accurate bills and a single invoice with management reports clearly showing call summaries and billing details.

We hold regular account reviews including services, line usage and billing to help you achieve efficiencies.

Engineering – Quality Survey

Our latest engineering results survey, up to July 2016 show that 98% of the customers surveyed rated Midshire’s service as good or excellent.



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Care Level Options
  • CAT A: A fault affecting 50% or more of the phone system – A typical CAT A fault could be a failure of the line card, therefore not allowing any incoming or outgoing calls.
  • CAT B: A fault affecting less than 50% of the phone system – A typical CAT B could be a faulty phone. In which case a like for like replacement would be sent out.