Business Continuity

Should your company be affected by a disaster or even a simple fault, it could potentially cost your business thousands of pounds.

With Midshire, the solution is here, Business Continuity. We have experience in providing recovery for voice and data. So if you wake up to a meter of snow and cannot get into work, you don’t need to panic!

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Features
  • Call Transfer – One call, fax or email to our support and we will report the fault and manage the fault to completion. A call divert will be applied to your main numbers directing them to 5 numbers of your choice.
  • Fax Transfer – With a divert put on your fax line we will ensure that inbound faxes are sent to an email address of your choice.
  • Voicemail Transfer – A bespoke voicemail set up with your own recorded message. Any call unanswered by the ring group will automatically go to voicemail. All calls will be logged for you to review during or after the event.
Care Levels
  • Care Level One – BT Openreach to respond to fault escalation by the end of the next working day. Fault is fixed when an engineering resource becomes available.
  • Care Level Two – BT Openreach to respond (not fix) within 4 working hours of escalation. Level two faults are treated with priority over all other level one faults.
Site Assurance
  • (Available on ISDN30 only) – Pre-arranged divert on fault escalation to just 1 other telephone number. Complete flexibility as destination phone numbers can be added or amended immediately. Programming of voicemail and notifications can be complete within seconds via a web portal or phone call.