Broadband Support

A broadband support package is an investment every business needs to invest in to protect their service. If any of your communication systems stop working, you need to rectify the problem as quickly as possible before it starts having a negative impact on your service, leading to a loss of money whilst causing a detrimental effect to your brand image.

Here at Midshire we have a number of different care level options for you to choose from, designed to suit your business requirements, including a budget next-day working package and a 6-hour repair guarantee no matter what day of the year.

Broadband Care Levels

It is vital that as a business you have the help and support needed if any of your communication services stop working.

Midshire offers a range of care level options designed to fit your business requirements.

Care Level Options
Care Level 2 – Clear by end of next working day Mon – Sat
Care Level 3 – Cleared within 24 hours Mon – Sun including holidays
Care Level 4 – 6 hour repair, 24 hours a day, 365 day a year

Broadband Care
Standard Care – 42-clock hour fix
This care level operates during business hours only. If an engineering visit to a site is required, then Midshire will respond during business hours.

Engineering visits are available during normal working hours, Monday – Friday, 8:00 – 18:00 (excluding UK public and bank holidays)

Business Care – 22-clock hour fix

This is a chargeable option and operates 24 hours a day, 7 days a week (including UK public and bank holidays).

Please note that clock hours run during the time the fault is in our control. Broadband services that have purchased Enhanced Care services must be aware that ‘out of hours’ engineer visits may be used to complete a repair if unrestricted access is available.

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