Service & Maintenance

Success Built on Service

Midshire is committed to service excellence and customer care. We focus and insist on a quality job done by all the Midshire service staff. Each engineer is trained directly by the manufacturer and is supported by a team leader both technically and personally, ensuring customer machine uptime and satisfaction.

Cost per Copy Service Contracts

Midshire provides all customers wanting a full managed print service the option of a ‘Cost per Copy’ service contract. The cost of your A4 and A3, mono and colour clicks are charged at an agreed rate.

Quality First Fix

We pride ourselves on delivering a quality first fix and the Midshire Group management and field team leaders monitor this monthly. This is to maintain our high standards of reliability and up time, increasing the number of days between calls for our customers. We aim to be with you within a working day or faster if the customer requires it (targeted 4 hour response). Midshire has been recently nominated as ‘Service Provider of the Year’ at the 2015 Midlands Business Awards! Read about it here  

Are you interested in…

Having a Photocopier or Printer serviced by Midshire?

Cost per copy maintenance includes:
  • All requested service calls.
  • All required parts and labour.
  • 4 hour targeted service response.
  • All black and colour toner.
  • Routine preventative maintenance in line with manufacturer recommendations or quarterly visits (whichever comes sooner).
  • Callisto remote toner monitoring and replenishment.
  • Callisto remote automatic meter reading system.