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Are you in need for a system upgrade?

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How is it that you identify whether or not you need to upgrade your Telephone System? Even though UK enterprises are becoming more and more aware of the benefits of SIP trunking and VoIP technology as a whole, upgrading a whole company’s business telephone system isn’t purely a question of budget, it is also one of timing.

If you’re considering an overhaul of your enterprise’s telephony solution but are unsure if it’s really necessary, see if the following signs apply:

1. Your current phone system doesn’t manage to meet your evolving business requirements

When adding either additional phones or extra communicative capabilities becomes a prohibitively expensive exercise, it’s time to take a look at the phone system and seek more viable alternatives. Transporting calls from handsets to voice calls on an IP network which you already use for email and data transfer can significantly reduce the costs of your business telephony solution.

2. Your phone system isn’t scalable and can’t handle high call volume peaks 

Clearly not all enterprises are affected by seasonality as much as other. However, whether you have peak season which encourage high call volumes or your growing business is simple attracting more calls than your telephone system can handle, then it is time to upgrade.

SIP trunks are ideally suited to help enterprises manage seasonality by allowing you to ‘flex’ the number of channels that you have. This give you the opportunity to rapidly increase capabilities in preparation for the peak times and reduce capabilities just as quickly once they are over, ensuring that you only pay for what you need.

3. Your phone system can’t support multiple business locations 

When it’s time to expand from a single office to multiple business locations telephone systems can be a significant headache. Often a half-measure is put in place and the resultant phone solution doesn’t adequately support the whole of the enterprise, creating serious communication issues.

Fortunately, SIP is a flexible solution regardless of the number of locations involved. For example, you can port over old numbers from existing offices to new locations in order to maintain continuity for customers/suppliers. Employees can have a single number assigned to them that reaches multiple destinations if necessary.

4. Your phone system doesn’t support remote workers / mobile users

Remote working is becoming an increasingly popular business practice as it makes work fit more easily into the busy lives of modern enterprise employees. If your business supports remote working, you’ll need a phone system that supports your remote workers.

You need a system that provides a whole host of rich communications options which gives remote workers the flexibility they need to work effectively while liaising with those back in the office. While VoIP might be the obvious communications tool of choice for remote workers most of the time, there are occasions where it isn’t the useful or appropriate approach. For example, if they are working from a public Wi-Fi hotspot such as cafe, instant messaging will most likely be a better alternative.

5. Your phone system doesn’t support business continuity 

Business continuity and disaster recovery are big priorities for forward – thinking enterprises. Over reliance on the PTSN and mobile networks can be dangerous in the event of a regional or national disaster that could put your enterprise in the dark. If your phone system boasts no business continuity features, you are essentially just crossing your fingers and hoping that nothing untoward will happen.

Quality SIP providers should offer a range of business continuity features such as ‘active standby’ which allows for a highly resilient communication network by connecting additional SIP trunks to one or multiple sites with the option to load share the traffic if necessary.

Think its time for an upgrade, why not get in touch with us and our team will be happy to help.