Midshire adopt new remote diagnostics standard

 

Keeping up to date with how your print fleet is performing has always been a headache but now with the launch of some new technology Midshire Business Systems has jumped ahead of the competition in bringing you up to date information quickly and effectively.

 

@Remote from Ricoh has given us the ability to track the performance of your fleet of MFP and printers directly from the comfort of our desks. At the click of a mouse we can tell you the meter and print readings from your MFP's the toner and consumables levels and a whole host of service information allowing us to fix issues directly across the world wide web without ever visiting your premises.

 

 

1. Data is continuously gathered from your MFP's and printers by the @Remote hardware.

2. This data is transmitted securely from behind your network firewall to a central server.

3. We can access your data via a secure web page to gather all of the information about your devices performance and meter readings etc.

4. You can also have a log in and password to the secure site to see your data as it happens.

 

Toner and consumables orders are automated by setting a minimum level for your machine and when the machine reaches that level it automatically emails our consumables supply department and we ship the toner directly to the machines location.

Gathering meter readings has always meant either a phone call to or from yourselves or a fax or an email but has always meant someone taking time out of their schedule to go to the machine and write down the meter readings to pass on to our accounts department, if the number was written down incorrectly then billing would be innacurate and so on. @Remote monitors the meter readings for all of your printers and MFP and automatically reports it back to us so thus saving you time and effort and making sure that your bills will always be accurate.

 

The @Remote system also monitors your machine for service related information so if a fault condition should develop our technicians can look at this information and decide on which components are causing the issue and make sure that the visiting service technician has the right parts with them. An added bonus to this is that on certain issues we may be able to fix them remotely without ever visiting your premises thus keeping your machine up and running for as long as possible without interruption.

 

For more information about @Remote please contact Phil Kelly at the Birmingham office on

0121 359 5559 or email him at phil.kelly@midshire.co.uk

 

Check the @Remote info pages here for brochure downloads and technical specifications